24/7 Customer Support
Do you need help? Our customer support is available 24 hours a day, 7 days a week and 365 days a year.
Customer Administration
Each service is fully configurable using our customer administration.
HELP Support
Questions and answers and instructions for most similar situations that someone before you has already dealt with.
Knowledge Base
A huge knowledge base with detailed solutions to all known issues.
24/7 Customer Support
Available through the day and night, working days, weekends, holidays. At least one of our employees is always available for you.
Customer Support:
What Is Included in Our Customer Support?
What does web hosting customer support include?
- providing information about services – parameters, prices, current special offers
- help with orders
- help with setting up a domain, DNS, FTP, databases, e-mails
- assistance with service control through the customer administration
- solving technical problems and faults on our part
- addressing billing issues
What is not part of the support?
Other customer requests, not listed in the previous list, are not part of the free customer support and may be charged according to the current price list, or maybe implemented in free time (eg at night).
Web hosting support does not include:
- installation, configuration, and troubleshooting of PHP applications (CMS systems)
- any programming changes to the site
- professional technical advice
- copying data from the original web hosting service
What do the domain and DNS customer support include?
- providing information about services – parameters, prices, current special offers
- help with orders
- help with domain changes
- help with editing DNS records
- assistance with service control through the customer administration
- solving technical problems and faults on our part
- addressing billing issues
What is not part of the support?
Other customer requirements, not listed in the previous list, are not part of the free support and may be charged according to the current price list, or maybe realized in free time (eg at night).
What is part of customer support for virtual servers?
- providing information about services – parameters, prices, current special offers
- help with orders
- help with setting up DNS records
- assistance with service control through the customer administration
- solving technical problems and faults on our part
- addressing billing issues
What is not part of the support?
Other customer requirements, not listed in the previous list, are not part of the free support and may be charged according to the current price list, or may be realized in free time (eg at night).
The support for VPS does not include:
- VPS administration – installation, configuration, troubleshooting of the operating system and other software
- any programming activities
- professional technical advice
- transferring data from other web hosting services
What is part of customer support for dedicated servers?
- providing information about services – parameters, prices, current special offers
- help with orders
- help with setting up DNS records
- assistance with service control through the customer administration
- Management Assistance (iRMC)
- hardware troubleshooting, repair or replacement of defective components
- solving technical problems and faults on our part
- addressing billing issues
What is not part of the support
Other customer requirements, not listed in the previous list, are not part of the free support and may be charged according to the current price list, or may be realized in free time (eg at night).
The support for dedicated servers does not include:
- server administration – installation, configuration, and troubleshooting of operating systems and other software
- any programming activities
- professional technical advice
- transferring data from other hosting services
What is included in the WEDOS Disk customer support?
- providing information about services – parameters, prices, current special offers
- help with orders
- assistance with service control through the customer administration
- solving technical problems and faults on our part
- addressing billing issues
What is not part of the support?
Other customer requirements, not listed in the previous list, are not part of the free support and may be charged according to the current price list, or maybe realized in free time (eg at night).
The support for WEDOS Disk does not include:
- installation, configuration, and solution of third party software for automatic or
- manual data backup and synchronization
- professional technical advice
- copying data between services
Requests beyond basic customer support (non-standard technical or business operations, technical or programming intervention) are not completed by support staff immediatelly – such requests are forwarded to technicians or salespeople and are usually handled within 1 business day. The paid technical support service is implemented only in the case of free and available human capacities and by prior agreement.
When communicating with customer support , it is advisable to be authorized – prove your identity by logging in to your customer account before starting the chat or sending the contact form.
All messages via chat and contact form are forwarded to individual departments.
Describe everything in as much detail as possible.
Before using the chat or contact form, first carefully read our official knowledge base and community website – help – customer support. Many issues can be solved with detailed tutorials on these pages. Having fewer recurring inquiries leaves our customer support with more resources to solve unique, complicated problems, saving you time when they occur to you.
